Genting Dream Cruiser Guide


Updated as of 7 June 2021

Genting Dream Before You Cruise Flyer

Check-in and Embarkation Flow

Every cruise booking will be allotted with a designated check-in timeslot. To avoid over-crowding and congestions in the cruise terminal, we strongly advise every guest to please adhere to the staggered timeslot and to arrive on time.

STEP 1: Arrival at Kai Tak Cruise Terminal

Screening Check-Point at Hall B Coach Bay

  • Temperature screening
  • Scan "LeaveHomeSafe" QR Code
  • Submit Dream Cruises Health Declaration Form (HDF)
*Guests detected with fever / respiratory symptoms / failed the health criteria will be subjected to a second evaluation check by a medical officer and individuals not meeting these criteria will be denied check-in / boarding.

STEP 2: Document Check at Service Counter

  • Guests' vaccination record
  • Negative PCR test result
  • Luggage (if any) check-in

STEP 3: Check-In @ Level 2 Departure Hall

  • Self-Check-in Kiosk OR Check-In Counter
  • Collect TRACEY - a simple device that facilitates contact tracing in the event of any emergency situation

STEP 4: Embarkation

  • Proceed to sitting and waiting area
  • Immigration Clearance and Boarding

Booking and Check-in

Yes, Dream Cruises will run safe cruises in Hong Kong with Genting Dream and is scheduled to commence sailings from Kai Tak Cruise Terminal, starting 30 July 2021 with itineraries extending up to year end.

Yes, cruise bookings have been opened since 27 May 2021 and are open to all Hong Kong residents with Hong Kong Identification (ID) Cards that have been fully vaccinated.

Note: Cruising guests will also have to and undergo a self-expense pre-boarding PCR COVID-19 test and receive negative test results, collected within 48 hours before the start of the check-in time of 1pm on the day of departure.

Guests are required to present the following Travel Documents* upon booking and on the day of the cruise departure:-

For Hong Kong Permanent Residents

  • Present the original copies of their Hong Kong Permanent Resident ID Cards
  • Guests under 11 years old must bring along the original copies of their Hong Kong Permanent Resident ID card and

i) HKSAR Re-entry Permit OR
ii) Passport

For Hong Kong Non-Permanent Residents

  • Present the original copies of their:-

i) HK Identity Card (‘C’ or ‘U’ Symbol) + Valid HKSAR Document of Identity OR
ii) HK Identity Card + Passport + Multiple journeys to Hong Kong resident visa

  • Guests under 11 years old must bring along the original copy of their HK Identity Card + Passport + Multiple journeys to Hong Kong resident visa

*The Travel Document Requirements are subjected to change upon receiving more updated information

All guests aged 16 and above must provide official proof of full vaccination (i.e. a minimum of 14 days upon receiving the 2nd dose of COVID-19 vaccine) prior to check-in at the terminal on the date of departure, not at the time of booking. These supporting documents are not required upon booking.

Guests who have health conditions that prevent them from taking the vaccine must present hard copy of doctor’s note as medical proof upon arrival at the cruise terminal prior to embarkation.

On the day of cruise departure, guests of all ages must provide a negative PCR test result or stool test result for children under 6 years old (SMS acceptable) for COVID-19, collected within 48 hours before the start of the check-in time of 1pm on the day of departure.

Guests who are unable to provide the negative test result will not be allowed to proceed with check-in and embarkation.

Vaccination completed must fall under the list of COVID-19 vaccines that are recognized by the HKSAR government. Please refer to the list here.

Under the Cruise as You Wish policy of Dream Cruises, guests have the option to cancel their bookings up to 48 hours prior to the departure date and will be entitled to Future Cruise Credits via their original booking source.

Guests have the flexibility to cancel their cruise bookings up to 48 hours prior to sailing and receive a 100% Future Cruise Credit (FCC) for sailings prior to or on 29 December 2021.

The FCC is redeemable for any Dream Cruises or Star Cruises Hong Kong sailings on or before 31 May 2022.

For more information, please visit: https://campaign.dreamcruiseline.com/2021/campaign/genting-dream-cruise-as-you-wish/en/index.html

If the guest is put under compulsory COVID-19 testing and / or quarantine by HKSAR government prior to departure, the guest may contact their original booking source to request cruise transfer in the form of Future Cruise Credits, upon presentation of the compulsory notice and proof of residence.

The latest compulsory testing / quarantine notice can be found on HKSAR website at:
https://www.coronavirus.gov.hk/eng/compulsory-testing.html#specified-premises
https://www.chp.gov.hk/en/features/102991.html.

Yes, guests tested positive for COVID-19 prior to cruising will be entitled to a Future Cruise Credit (FCC) for future sailings.

COVID-19 Vaccination and Testing

All guests aged 16 and above must provide official proof of full vaccination (i.e. a minimum of 14 days upon receiving the 2nd dose of COVID-19 vaccine) for checking-in at the terminal.

The vaccination record should be in English or Chinese issued by a healthcare institution or a relevant authority of the government of the place where the vaccine was administered, bearing the name of the guest identical to that in his/her valid travel document to show that:

  1. the relevant vaccinated guest received dose(s) of vaccine against COVID-19 and the date(s) on which the dose(s) was/were administered; and
  2. the name of the COVID-19 vaccine administered

The vaccine must fall under the list of COVID-19 vaccines that are recognized by the HKSAR government. Please refer to the list here.

Guests who have health conditions that prevent them from taking the vaccine must present the original hard copy of doctor’s note as medical proof.

Guests of all ages must provide a negative PCR test result or stool test result for children under 6 years old (SMS acceptable) for COVID-19, collected within 48 hours before the start of the check-in time of 1pm on the day of departure.

Guests who are unable to provide the negative test result will not be allowed to proceed with check-in and embarkation.

As such, NO COVID-19 testing will be conducted at the cruise terminal.

Yes, the pre-boarding COVID-19 test is self-expensed by the guest.

PCR test for COVID-19 is available at Community Testing Centers for HK$240. The test can also be done at private clinics and hospitals, where prices vary.

Please be reminded that the test result must be collected within 48 hours before the start of the check-in time of 1pm on the day of departure.

Since the PCR COVID-19 test result must be collected within 48 hours before the start of the check-in time of 1pm on the day of departure, we strongly recommend guests to schedule the test ahead of time to ensure that the test result is valid.

Online booking for Community Test Center can be made at: https://www.communitytest.gov.hk/en/

For testing at private clinics and hospitals, please contact them directly for booking information.

Guests that had completed the full vaccination will still be required to undergo the PCR COVID-19 test with negative results, collected within 48 hours before the start of the check-in time of 1pm on the day of departure for the safety of all guests and crew.

We will continue to work closely with the authorities to monitor the local situation and the vaccination progress in Hong Kong. We will update guests should there be any new developments.

Onboard Safety and Preventive Measures

Most on-board venues do not require bookings.

Seating arrangements and venue capacities are in accordance with the social distancing regulations of HKSAR government.

Table reservations can be made at specialty restaurants on a first-come first-served basis. Please refer to on-board collaterals for reservation information.

Seating at inclusive restaurants is on walk-in and first-come first-served basis. Guests may refer to the real-time capacity updates that are available on LED screens on the cruise ship to minimize overcrowding.

For the swimming pools and Jacuzzis, guests will have to make reservations based on given time slots and adhere to the safe distancing measures and capacity limits for each slot. Please refer to on-board collaterals for the most updated schedules and reservation information.

Any on board medical treatments of symptoms related to COVID-19, including COVID-19 testing on the ship, will not be charged to the guest.

All guests are required to wear face masks in public areas, except when dining and engaging in strenuous sports / physical activities as per Prevention and Control of Disease (Wearing of Mask) Regulation (Cap. 599I).

Upon cruise resumption in Hong Kong, Genting Dream will operate at a reduced capacity of 50%, accommodating close to 1,680 passengers.

Most of the on board facilities are in operation.

We will constantly review our operations and offerings in accordance the local authorities’ requirements to continuously offer our guests additional and exciting services and facilities in the near future.

The on board medical team, which include professional nurses, doctors and an Infection Control Officer (ICO) are certified to manage any emergency or medical crisis with a well-equipped 24-hr medical facility, including a Polymerase Chain Reaction (PCR) machine for on board COVID-19 testing.

In addition to the isolation wards located inside the medical centre, additional staterooms in proximity are also converted into isolation staterooms to accommodate timely and effective group isolations when needed.

TRACEY is a simple device to facilitate contact tracing in the event of any emergency situation that will be issued to all guests (regardless of age).

Guests’ data will not be compromised as It does not have GPS, internet or cellular connectivity.

All guests (regardless of age) are required to have their TRACEY with them at all times.

Yes, guests will be required to pay HK$150 for the missing TRACEY.

At any one time, there cannot be more than 4 guests gathering in the cabin.

For the Palace Villa and Penthouse, an exception with a maximum of 6 guests per cabin will be allowed.

Disembarkation

The "Super Seacation" cruises are not destination cruises. Cruising guests are not considered outbound travelers and post-cruise quarantine is not required.


To find out more about Dream Cruises' safety and preventive measures, please refer to our Travel Advisory Updates.