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Effective from 26 May 2021, the newly-implemented Cruise As You Wish policy allows guests to enjoy flexibility to cancel their cruise bookings prior to or on 27 April 2022 up to 48 hours prior to sailing and receive 100% Future Cruise Credit, redeemable for any Hong Kong sailings on or before 31 December 2022.
All sailings from Hong Kong departing on or before 27 April 2022 are automatically enrolled in this policy.
All Cruise As You Wish Future Cruise Credit must be redeemed on sailings departing on or before 31 December 2022.
The Future Cruise Credit will be reflective of the amount paid for cabin fare, port charges & gratuity (if any).
The standard cancellation policy will apply for those guests not interested in taking advantage of the Cruise As You Wish policy.
Guests who make their bookings through travel agents may contact them directly to assist with cruise cancellation or/and amendment. Guests who make their bookings directly with Genting Cruise Lines sales offices may contact our customer service team at Please note to provide minimally 48-hour notice prior to sailing.
The new (future) booking redeemed using Future Cruise Credit is based on the prevailing rates/promotions available at the time of booking. Guests are required to pay any cruise fare difference applicable. Should the new cruise fare be lower than the Future Cruise Credit held, another set of Future Cruise Credit will be issued.
Yes, all pre-purchased packages will be refunded to the original form of payment.
We would like to assure our guests that we maintain the highest preventative hygiene and sanitation standards on board our ships and is committed to safeguarding the health of all guests and crew.

These measures include:-
  • Enhanced sanitization and disinfection protocols on board the ship
  • Health screening processes with compulsory pre-boarding health questionnaire
  • Mandatory COVID-19 testing prior to embarkation for all guests
  • Equipping front-line crew with protective gear such as facemasks, hand sanitizers
  • Increasing sanitization and disinfection intervals, especially in high hand touch areas on the ship

For more information on the preventive measures, please visit Travel Advisory Updates page.