World Dream Cruiser FAQ

Guests from different households with bookings for more than 2 guests per cabin will have to split cabins should they wish to continue cruise with a maximum of 2 guests per cabin, subject to availability and additional charges where applicable. Guests will be required to adhere to the strict guidelines of NO intermingling with guests from other cabins. All activities are restricted to two persons per group from the same cabin irrespective if they are from the same or different household.

Cruise bookings are available to all Singapore residents*
*Citizens, permanent residents, long term pass holders (student pass, dependent pass, long term visit pass and employment pass holders).

Yes, Future Cruise Credit (FCC) can be used to offset current cruise bookings.

Not applicable for cruise packages.

Guests are required to check-in at the designated time to minimize congestion at the terminal.

Individuals that have travelled overseas within 21 days of the cruise departure date, regardless of travel history, will be prohibited from taking a cruise and embarking on the ship as per the requirement of the Ministry of Health.

With the recent development of community COVID-19 cases reported in Singapore and after further review on the current preventive measures in place, kindly be advised as of 7 May 2021, below herewith are the latest updates pertaining to the eligibility for guests to cruise aboard World Dream for the sailing dates between 7 and 19 May 2021, which include:-

• Guests that have been in close contact with COVID-19 individuals and serving the Stay Home Notice (SHN) or Quarantine Order (QO) are prohibited to cruise aboard World Dream.
• We would also highly encouraged guests that were at Tan Tock Seng Hospital (TTSH) from 18 April 2021 onwards or have been notified via the TraceTogether App of a possible exposure to COVID-19 individuals to postpone their sailing dates beyond 19 May 2021. Guests choosing to postpone their cruise dates may contact your original booking source for further arrangements on future cruise credits. Kindly be advised all guests proceeding with their cruise are subject to the mandatory health screenings and pre-boarding COVID-19 test at the terminal.

All guests cruising on World Dream will be required to undergo the mandatory COVID-19 Antigen Rapid Test (ART) at the cruise terminal. This includes all guests that have been vaccinated or have recovered from COVID-19.
The cost of the pre-boarding COVID-19 tests will be waived for new World Dream bookings made from 18 January 2021 onwards (until further notice) for cruises departing from 20 January 2021 until 1 April 2022.

Guests that had completed the full vaccination regimen in Singapore will still be required to undergo the pre-boarding ART test for the safety of all guests and crew.

Yes, guest will be entitled to a Cruise Credit for future sailings.

Yes, guests that do not meet the stringent criteria will be denied check-in / boarding and a Cruise Credit voucher will be provided for future sailings.

Immediate family members and close contact traveling partners will be prohibited from check-in / boarding and subject to further evaluation by the onsite medical health officials. A Cruise Credit voucher will be provided for future sailings.

All guests are required undergo the mandatory COVID-19 Antigen Rapid Test (ART) at the cruise terminal by Genting Cruise Lines’ appointed medical team registered under the Singapore Ministry of Health.
Any other COVID-19 tests that are not taken at the cruise terminal on the day of departure will not be recognised.

Guests will be provided in advance with an appointment time to undergo the mandatory COVID-19 Antigen Rapid Test (ART) at the cruise terminal on the day of the departure. Results will be available within 1 hour.

COVID-19 Antigen Rapid Test (ART) will be conducted by a medical group registered under the Singapore Ministry of Health

With the latest development of community COVID-19 cases reported in Singapore and in accordance with the prevailing guidelines of the local authorities, kindly be advised from 16 May – 13 June 2021, World Dream will heighten its safety and precautionary measures to safeguard the well-being of guests and crew. Onboard guest capacity will be further reduced to 25% during this period.

All guests are required to wear face masks in public areas, except when dining and engaging in strenuous sports / physical activities as per the requirements of the local authorities.

As per the latest safety measures (as of 14 May 2021) for the 16 May – 13 June 2021 sailings, there will be a temporary suspension of dine-in service at onboard restaurants with take-away and room service options available

Temporary suspension of outdoor sports and exercise activities or any activities without face-masks in accordance with government guidelines. Permitted onboard activities will continue to operate at reduced capacity and with enhanced social safe distancing measures
*Please refer to Dream Daily for the opening hours of the facilities.

Yes, with effect from 19 Feb 2021 (Friday), it will be mandatory for all of our guests to carry the TraceTogether Token or download the TraceTogether App when they cruise with us aboard World Dream.

All guests aged 7 years and above are also required to present their personal TraceTogether Token / App at the time of check-in. Dream Cruises reserves the right to refuse embarkation to any guest(s) who is/are not able to present it.

TraceTogether works by exchanging short-distance Bluetooth signals between tokens/phones to detect other participating TraceTogether users in close proximity.

Guests personal data will not be compromised as the contact tracing token / App is required by the Ministry of Health (MOH) for the purpose of COVID-19 tracing only, and it will not have GPS, internet or cellular connectivity to enable any form of tracking. The TraceTogether Token / App do not collect location data either.

User detail stored in the phone or the token can only be accessed by a health official.

For more info on the TraceTogether Token / App you can visit https://support.tracetogether.gov.sg/hc/en-sg

With effect from 7 April 2021, Tracey is a token issued to all guests and guests’ data will not be compromised as the token is used for the purpose of monitoring social distancing adherence and contact tracing which is required by the Ministry of Health . It will not have GPS, internet, or cellular connectivity.

Yes, guests will be required to pay SGD25 for the missing TRACEY.

Any on board medical charges with symptoms related to COVID-19, including COVID-19 Antigen Rapid Test (ART) on the ship will not be charged to the guest.

To provide a safe environment for guests, pools must implement Safe Management Measures (SMMs), as required by Enterprise Singapore (ESG), in accordance with the COVID-19 regulations. Pools can only admit a maximum number of guests according to the pools gross floor area. A minimum of 16 sqm is required per guest.

Outlet	Booking Required	Opening Hours	Max Capacity per Booking Slot	Time per Booking Slot
Main Pool	Yes	Embarkation days: Open according to boarding schedule until 10:00 pm Sea days: 8:00 am until 10:00 pm Disembarkation days: Closed	16 guests	Max 1 hour
Palace Pool			10 guests
Crystal Life Fitness	Booking is available for indoor fitness classes only. Max. class size of 2 groups of 2 persons is allowed. Please refer to Dream Daily, Dream Weekender or Palace Privileges for details on board
Kids Pool @ Kids Water Park	Temporarily closed
Zouk Beach Club Jacuzzis
Palace Spa
Palace Gymnasium & Studio

Main Pool
Reservations are required
Embarkation days: Open according to boarding schedule until 10:00 pm Sea days: 8:00 am until 10:00 pm Disembarkation days: Closed
Each booking slot allows for a maximum of 16 guests
The max. duration of each booking slot is 1 hour
Palace Pool
Reservations are required
Embarkation days: Open according to boarding schedule until 10:00 pm Sea days: 8:00 am until 10:00 pm Disembarkation days: Closed
Each booking slot allows for a maximum of 10 guests
The max. duration of each booking slot is 1 hour
Crystal Life Fitness
Booking is available for indoor fitness classes only. Max. class size of 2 groups of 2 persons is allowed. Please refer to Dream Daily, Dream Weekender or Palace Privileges for details on board
Kids Pool @ Kids Water Park
Temporarily closed
Zouk Beach Club Jacuzzis
Temporarily closed
Palace Spa
Temporarily closed
Crystal Life Fitness, Palace Spa, Palace Gymnasium & Studio
Temporarily closed

Remember to supervise your child at all times when using the pool as children aged 12 years and under must be escorted by an adult at all times. Therefore, parents / guardians are required to book a slot nor only for their child but for themselves as well.

We are pleased to inform that World Dream is the First Halal Friendly Cruise Ship in Asia Pacific regions.

The Lido (Deck 16), one of the most popular restaurants on World Dream offers a dedicated Halal buffet section for Muslim guests – certified based on OIC (Organisation of Islamic Corporation) / SMIIC (Standards and Metrology Institute for Islamic Countries) Standards. At the same time, the restaurant offers a dedicated vegetarian section that is certified by GVCS (Global Vegetarian Certification Services).

However, guests may also savour the Halal and vegetarian food from other F&B restaurants such as Dream Dining Room Lower (Deck 7) or in the comfort of their cabins (upon request).

We also provide other holistic Halal friendly services featuring "Super Seacation" experiences including:

• - OIC SMIIC standards Halal Certified central kitchen with halal certified fresh ingredients for Halal cuisine
• - Prayer Room space (with Quran, prayer mats, compass, prayer dress for ladies)
• - Special attention of Doctors at Medical Centre (Deck 5)
• - Special arrangement of Spa/Therapist at Crystal Life Spa (Deck 15)
• - Special Sahur / Sehri Meals (Pre-Dawn Meal) OR Iftar Menu (Fast-breaking Meal) arrangements for the Muslim guests on board with the Ramadan related services

Effective from 6 May 2021, all international guests are now able to book cruises sailing from November 2021 onwards. However, your eligibility to board the vessel will be subjected to the travel regulations of your home country, and the countries that you will be visiting including Singapore. International guests should constantly check the travel advisory for updates.

Under the Cruise as You Wish policy, guests have the option to cancel their bookings 48 hours prior to the departure date and will be entitled to Future Cruise Credits via their original booking source.

With effect from 20 February 2021, all guests disembarking will NOT be required to undergo a COVID-19 test at the cruise terminal as per the latest directive from the Singapore authorities.

However, all passengers will still be required to take a mandatory COVID-19 test and have a negative test result before boarding. This remains in line with STB's CruiseSafe certification programme, which requires cruise lines to put in place measures to detect potential COVID-19 cases. On-board testing capabilities are also required, and there will be swift isolation of suspected cases and close contacts until their test results are out.

The Singapore Tourism Board announced on 8 October 2020 that safe cruises will start from 6 Nov 2020 onwards and subject to Safe Management Measures with no port of calls. Hence there is no need to do so.

Guests should monitor their health (i.e. for fever ≥ 38°C and respiratory symptoms such as cough or breathlessness) and seek prompt medical attention when necessary.