World Dream Cruiser FAQ

Yes, Future Cruise Credit (FCC) can be used to offset current cruise bookings.

Not applicable for cruise packages.

Guests are required to check-in at the designated time to minimize congestion at the terminal.

All guests cruising on World Dream will be required to undergo the mandatory COVID-19 Antigen Rapid Test (ART) at the cruise terminal.
The cost of the pre-boarding COVID-19 tests will be waived for new World Dream bookings made between 18 January (after noon time) and 31 March 2021 for cruises departing until 27 June 2021.

Yes, guest will be entitled to a Cruise Credit for future sailings.
(Note: Guest will be required to pay for the COVID-19 Antigen Rapid Test (ART) for the future sailing, as he / she had used up the current COVID-19 Antigen Rapid Test (ART) charges.

Yes, guests that do not meet the stringent criteria will be denied check-in / boarding and a Cruise Credit voucher will be provided for future sailings.

Immediate family members and close contact traveling partners will be prohibited from check-in / boarding and subject to further evaluation by the onsite medical health officials. A Cruise Credit voucher will be provided for future sailings.

All guests are required undergo the mandatory COVID-19 Antigen Rapid Test (ART) at the cruise terminal by Genting Cruise Lines’ appointed medical team registered under the Singapore Ministry of Health.
Any other COVID-19 tests that are not taken at the cruise terminal on the day of departure will not be recognised.

Guests will be provided in advance with an appointment time to undergo the mandatory COVID-19 Antigen Rapid Test (ART) at the cruise terminal on the day of the departure. Results will be available within 1 hour.

COVID-19 Antigen Rapid Test (ART) will be conducted by a medical group registered under the Singapore Ministry of Health

As per the Singapore authority guidelines, World Dream will be operating at a reduced capacity of 50% to ensure the safety & well-being of all on board.

All guests are required to wear face masks in public areas, except when dining and engaging in strenuous sports / physical activities as per the requirements of the local authorities.

Guests are required to make reservations for the on board specialty restaurants.

For inclusive on board restaurants, guests are required to adhere to the social distancing practices when lining-up with markers available for reference.

Guests are given a pre-set timing if the restaurant capacity has reached its peak with the extension of the meal timings. Informative screens provide guests with updates of the status and capacity of the dining venue.

Guests will be seated in a group of maximum 5-8 per table (depending on size of table) in F&B outlets. Social distancing rules apply for all on board activities, theatre seatings and public areas. Guests may also choose to book facilities exclusively at a nominal fee.

Most of the onboard facilities will remain in operation.*

During this time, we will be focusing our attention on the implementation of our health and hygiene guidelines and protocols to provide the safest and most care-free cruise experience with peace of mind for all on board.

We will constantly review our operations and offerings in accordance the local authorities’ requirements to continuously offer our guests additional and exciting services and facilities in the near future.

*Please refer to Dream Daily for the opening hours of the facilities.

Yes, with effect from 19 Feb 2021 (Friday), it will be mandatory for all of our guests to carry the TraceTogether Token or download the TraceTogether App when they cruise with us aboard World Dream. This will be in addition to the MICE Pod that the guest will carry.

All guests aged 7 years and above are also required to present their personal TraceTogether Token / App at the time of check-in. Dream Cruises reserves the right to refuse embarkation to any guest(s) who is/are not able to present it.

TraceTogether works by exchanging short-distance Bluetooth signals between tokens/phones to detect other participating TraceTogether users in close proximity. MICE Pods beeps when it detects another user in close proximity, alert users to keep a safe 1m distance.

Guests personal data will not be compromised as the contact tracing token / App is required by the Ministry of Health (MOH) for the purpose of COVID-19 tracing only, and it will not have GPS, internet or cellular connectivity to enable any form of tracking. The TraceTogether Token / App do not collect location data either.

User detail stored in the phone or the token can only be accessed by a health official.

For more info on the TraceTogether Token / App you can visit https://support.tracetogether.gov.sg/hc/en-sg

MICE Pod is a token issued to all guests and guests’ data will not be compromised as the token is used for the purpose of monitoring social distancing adherence and contact tracing which is required by the Ministry of Health . It will not have GPS, internet, or cellular connectivity.

Yes, guests will be required to pay SGD25 for the missing MICE Pod.

Any on board medical charges with symptoms related to COVID-19, including COVID-19 Antigen Rapid Test (ART) on the ship will not be charged to the guest.

To provide a safe environment for guests, pools must implement Safe Management Measures (SMMs), as required by Enterprise Singapore (ESG), in accordance with the COVID-19 regulations. Pools can only admit a maximum number of guests according to the pools gross floor area. A minimum of 8 sqm is required per guest.

Outlet	Booking Required	Opening Hours	Max Capacity per Booking Slot	Time per Booking Slot
Main Pool	Yes	Embarkation days: Open according to boarding schedule until 10:00 pm Sea days: 8:00 am until 10:00 pm Disembarkation days: Closed	33 guests	Max 1 hour
Kids Pool @ Kids Water Park			5 guests
Zouk Beach Club Jacuzzis			2 guests
Palace Pool			20 guests
Crystal Life Fitness		For opening hour, please refer to Dream Daily / Dream Weekender / Palace Privileges	22 guests (incl. group fitness classes of 4 guests max.)	Max 1.5 hours
Palace Gymnasium & Studio			3 guests
Palace Spa			3 guests

Main Pool
Reservations are required
Embarkation days: Open according to boarding schedule until 10:00 pm Sea days: 8:00 am until 10:00 pm Disembarkation days: Closed
Each booking slot allows for a maximum of 33 guests
The max. duration of each booking slot is 1 hour
Kids Pool @ Kids Water Park
Reservations are required
Embarkation days: Open according to boarding schedule until 10:00 pm Sea days: 8:00 am until 10:00 pm Disembarkation days: Closed
Each booking slot allows for a maximum of 5 guests
The max. duration of each booking slot is 1 hour
Zouk Beach Club Jacuzzis
Reservations are required
Embarkation days: Open according to boarding schedule until 10:00 pm Sea days: 8:00 am until 10:00 pm Disembarkation days: Closed
Each booking slot allows for a maximum of 2 guests
The max. duration of each booking slot is 1 hour
Palace Pool
Reservations are required
Embarkation days: Open according to boarding schedule until 10:00 pm Sea days: 8:00 am until 10:00 pm Disembarkation days: Closed
Each booking slot allows for a maximum of 20 guests
The max. duration of each booking slot is 1 hour
Crystal Life Fitness
Reservations are required
For opening hour, please refer to Dream Daily / Dream Weekender / Palace Privileges
Each booking slot allows for a maximum of 22 guests (incl. group fitness classes of 4 guests max.)
The max. duration of each booking slot is 1.5 hour
Palace Gymnasium & Studio
Reservations are required
For opening hour, please refer to Dream Daily / Dream Weekender / Palace Privileges
Each booking slot allows for a maximum of 3 guests
The max. duration of each booking slot is 1.5 hour
Palace Spa
Reservations are required
For opening hour, please refer to Dream Daily / Dream Weekender / Palace Privileges
Each booking slot allows for a maximum of 3 guests
The max. duration of each booking slot is 1.5 hour

Remember to supervise your child at all times when using the pool as children aged 12 years and under must be escorted by an adult at all times. Therefore, parents / guardians are required to book a slot nor only for their child but for themselves as well.

We are pleased to inform that World Dream is the First Halal Friendly Cruise Ship in Asia Pacific regions.

The Lido (Deck 16), one of the most popular restaurants on World Dream offers a dedicated Halal buffet section for Muslim guests – certified based on OIC (Organisation of Islamic Corporation) / SMIIC (Standards and Metrology Institute for Islamic Countries) Standards. At the same time, the restaurant offers a dedicated vegetarian section that is certified by GVCS (Global Vegetarian Certification Services).

However, guests may also savour the Halal and vegetarian food from other F&B restaurants such as Dream Dining Room Lower (Deck 7) or in the comfort of their cabins (upon request).

We also provide other holistic Halal friendly services featuring "Super Seacation" experiences including:

• - OIC SMIIC standards Halal Certified central kitchen with halal certified fresh ingredients for Halal cuisine
• - Prayer Room space (with Quran, prayer mats, compass, prayer dress for ladies)
• - Special attention of Doctors at Medical Centre (Deck 5)
• - Special arrangement of Spa/Therapist at Crystal Life Spa (Deck 15)
• - Special Sahur / Sehri Meals (Pre-Dawn Meal) OR Iftar Menu (Fast-breaking Meal) arrangements for the Muslim guests on board with the Ramadan related services

With effect from 20 February 2021, all guests disembarking will NOT be required to undergo a COVID-19 test at the cruise terminal as per the latest directive from the Singapore authorities.

However, all passengers will still be required to take a mandatory COVID-19 test and have a negative test result before boarding. This remains in line with STB's CruiseSafe certification programme, which requires cruise lines to put in place measures to detect potential COVID-19 cases. On-board testing capabilities are also required, and there will be swift isolation of suspected cases and close contacts until their test results are out.

The Singapore Tourism Board announced on 8 October 2020 that safe cruises will start from 6 Nov 2020 onwards and subject to Safe Management Measures with no port of calls. Hence there is no need to do so.

Guests should monitor their health (i.e. for fever ≥ 38°C and respiratory symptoms such as cough or breathlessness) and seek prompt medical attention when necessary.